You completed the payment on the website.
The charge went through.
You even received the confirmation email.
But when you log in — nothing changed.
Premium tools are locked.
Pro features won’t open.
Your account still looks like a free plan.
This usually means the payment succeeded — but the subscription didn’t sync to your active session.
Why Features Stay Locked After Web Payment
- Account session didn’t refresh after purchase
- Payment processed under a different login method
- Subscription activation is delayed server-side
- Billing platform and app database haven’t synced yet
Payments and feature access update on separate systems.
Common Signs of Sync Failure
- Payment receipt exists
- Billing tab shows active plan
- Dashboard still says “Free”
- Upgrade prompts continue appearing
This confirms activation delay — not payment failure.
How to Unlock Features Immediately
- Log out and log back in
- Clear browser cache
- Force refresh the dashboard
- Access features from the billing page
Most sync issues resolve after session reset.
When to Contact Support
- Features remain locked after 24 hours
- Billing shows active but access denied
- Multiple logins show different plan status
Provide your transaction ID for faster activation.
Do not repurchase.
Duplicate payments won’t unlock features faster.