You paid on the website.
You got a receipt.
The charge is real.
Then you open the app.
It says “No subscription”.
Or it pushes you to subscribe again.
This usually happens because the app is checking a different billing channel or a different account.
Most Common Reason: Wrong Account in the App
- You paid using one email, but the app is logged into another
- You used Google/Apple sign-in in the app, but paid with email on the web
- A duplicate account was created (same email, different login method)
Fast check: open the app → Account/Profile → copy the exact email/ID shown.
Compare it with the billing email on your web receipt.
Second Reason: Web Billing vs App Store Billing
- Some apps treat web subscriptions and App Store/Google Play subscriptions as separate products
- The app may only recognize store-based subscriptions by default
- “No subscription” can mean “no store subscription”
If your receipt is from the website, the fix is usually inside the app:
- Tap Restore Purchases (even for web plans, some apps sync through restore)
- Look for Restore / Sync / Refresh subscription in Settings
Third Reason: Subscription Sync Delay
- Payment succeeded, but your access (entitlements) hasn’t propagated yet
- Plan activation can take minutes to a few hours in busy systems
- Logging in before sync finishes can show “free plan” temporarily
Quick fix: force close the app → reopen → log out/in once.
What to Do (In the Right Order)
- Confirm the app account email/ID matches your web receipt
- Log out completely and log in using the same method you used on the web
- In the app, try Restore Purchases / Sync Subscription
- Check your web account page for Plan / Billing / Status
- If still “No subscription,” contact support with:
- Receipt / invoice number
- Billing email
- App account email/ID screenshot
- Date/time + amount
Do NOT Pay Again Yet
- Re-subscribing can create double charges
- It can also attach the plan to the wrong account permanently
If you have a receipt, the issue is usually recognition — not payment.