You paid for a subscription.
You received the receipt.
But when you log in — nothing is there.
No active plan.
No billing history.
No access.
Most users assume the payment failed.
But in many cases, the subscription exists — just under a different account.
How Duplicate Accounts Hide Subscriptions
- You signed up using one login method
- Later logged in using another (Google, Apple, phone, etc.)
- The system created a second account
- Your subscription remained tied to the original account
Even if the email looks identical, login credentials can create separate account IDs.
Common Signs This Is Happening
- Payment receipt exists but no subscription appears
- You’re asked to subscribe again
- Billing history shows empty
- Account creation date looks recent
This usually means you’re logged into the duplicate account.
How to Recover the Subscription
- Log out of all sessions
- Log back in using the original signup method
- Check email receipts for login clues
- Search support emails confirming subscription activation
Once inside the correct account, the subscription should appear normally.
How to Prevent Future Duplication
- Link social logins inside account settings
- Avoid creating new accounts during login confusion
- Use one primary authentication method
Never repurchase before confirming account duplication.
You could be charged twice for the same subscription.