You updated your email address.
The change looked successful.
Then you logged in again.
Your subscription was gone.
Your data was missing.
Your account looked brand new.
You didn’t lose access — the system created a separate account.
Why Changing Email Can Create a New Account
- The platform treats the new email as a new identity
- Account linking wasn’t completed properly
- Email change required re-verification
- Authentication tokens reset during update
Some systems don’t merge identity records automatically.
Common Signs of an Email Split Account
- Missing billing or subscription history
- Files or saved data not visible
- Trial prompts appearing again
- Recent account creation date
This indicates you’re inside the newly generated account.
How to Recover the Original Account
- Log out of all sessions
- Log back in using the original email
- Check billing receipts for the original account email
- Contact support for account merging
Do not delete either account until data is confirmed.
How to Prevent This in the Future
- Verify email changes fully
- Confirm account linking steps
- Avoid creating new logins during updates
Email changes affect identity systems more than users expect.