You tried to log in.
You expected your usual dashboard.
But something felt off.
No subscription.
No billing history.
No saved data.
Instead of logging you in, the system created a brand-new account.
Why a New Account Gets Created Automatically
- You used a different login method (Google, Apple, social login)
- Your email alias or relay email was detected as new
- The platform couldn’t match your original credentials
- Signup flow triggered instead of login
Many platforms treat each login method as a separate identity.
Common Signs You’re in a Duplicate Account
- No subscription or purchase records
- You’re prompted to start a free trial again
- Account creation date is recent
- Previous files or activity are missing
This usually means you’re inside the newly created account.
How to Access the Original Account
- Log out fully from all sessions
- Log back in using the original login method
- Avoid social login during recovery
- Check billing emails for the original login route
The original account is still active — just accessed differently.
How to Prevent This From Happening Again
- Link social logins inside account settings
- Use one consistent login method
- Request account merge via support if duplication persists
Do not delete the new account until linking is confirmed.