You log in.
Your dashboard looks unfamiliar.
You log out and try again.
This time — it’s a different account.
Your subscription is missing.
Your files aren’t there.
Your settings reset.
You’re not losing access — you’re switching between duplicate accounts.
Why You’re Landing in Different Accounts
- Multiple accounts exist under similar emails
- Social login created a second account
- Google / Apple login differs from email login
- Browser auto-login selects the wrong identity
Even one extra login method can create account splits.
Common Signs of Account Switching
- Subscription appears and disappears
- Saved files are inconsistent
- Account creation date keeps changing
- You’re asked to start a free trial again
This confirms multiple accounts exist.
How to Access the Correct Account
- Log out from all devices
- Clear browser sessions
- Log in using your original signup method
- Avoid social login during recovery
Billing emails help identify the primary account.
How to Prevent Future Login Conflicts
- Link social logins inside account settings
- Disable unused login methods
- Request account merging via support
Unlinked login methods are the #1 cause of duplicate access issues.