You log in.
Your subscription isn’t there.
You check another login method.
Now the billing appears — but your data is missing.
This usually means two separate accounts were created.
How Duplicate Accounts Split Subscription Data
- One account holds billing and subscription records
- The second account holds usage data or files
- Different login methods create separate account IDs
- The platform does not auto-merge accounts
Even if both accounts use the same email, backend IDs can differ.
Common Signs Your Subscription Is in Another Account
- You’re asked to subscribe again
- Billing receipts exist but aren’t visible
- Premium features are locked
- Account creation date looks recent
This indicates you’re logged into the secondary account.
How Duplicate Accounts Get Created
- Email signup first, then social login later
- Google / Apple login used without linking
- Typo or alias email signup
- App vs web registration
Each method can generate a separate account instance.
How to Recover the Correct Subscription Account
- Log out from all sessions
- Log back in using the original payment login
- Search email receipts to confirm login method
- Contact support for account merge
Do not repurchase until account ownership is confirmed.
Duplicate subscriptions may not be refundable.