You log in with Google, Apple, or Facebook.
The account opens.
But your paid plan is gone.
No billing history.
No subscription status.
It looks like you’re back on the free tier.
Most of the time, your subscription isn’t canceled.
You’re simply in a different account created by a different login method.
Why Social Login Can “Hide” Your Subscription
- The service treats each login method as a separate identity
- Email/password and social login may create two accounts
- You may have multiple emails (Apple Relay, Google alias)
- Your subscription is tied to the original signup method
Same person, same device — but the platform sees a different account record.
Fast Checks That Confirm What’s Happening
- Look at the account email shown in Settings (it may be different)
- Check the “Created” date — if it’s new, you’re in the wrong account
- Search your inbox for the receipt email and note which email received it
- Try a different login button (email login vs Google/Apple)
If the receipt email doesn’t match the logged-in email, you’re almost certainly in the wrong account.
How to Recover the Subscription Safely
- Log out completely
- Log back in using the original method used during purchase
- If you used Apple, try both “Sign in with Apple” and email login
- If you used Google, try email+password (if you ever created one)
Do not repurchase yet.
Buying again often creates duplicate charges instead of restoring access.
When You Need Support (And What to Send)
- Receipt / invoice ID
- Purchase email address
- Current logged-in email address
- Screenshot of the missing subscription screen
Ask for account merge or subscription transfer — not “refund” first.
One Mistake That Makes It Worse
- Deleting the “new” account before confirming a merge
- Switching logins repeatedly during recovery
Your subscription is usually still active — it’s just attached to a different login identity.