You signed up inside the mobile app.
Your account was working.
Later, you logged in through the website.
But something felt wrong.
Your subscription was missing.
Your account history was empty.
It looked like a brand-new account.
The app account and web account were created separately.
Why App and Web Accounts Split
- App signup may use Apple / Google / Store authentication
- Web signup may use email + password
- Some platforms don’t auto-link identities
- Different login tokens create separate user IDs
Even with the same email, the backend may treat them as different users.
Signs You’re Logged Into the Wrong Account
- No subscription or billing history
- No purchase receipts
- Missing files or saved data
- Free trial prompts appearing again
This usually means you’re inside the web-created duplicate account.
How to Access the Original App Account
- Log out from all sessions
- Return to the mobile app
- Use the original login method
- Avoid creating new web credentials
Using the same authentication method restores the original account.
How to Merge the Accounts
- Contact platform support
- Request account linking
- Provide billing receipts as proof
Do not delete either account before merging.
Deletion can remove subscriptions permanently.