You signed up using email.
Your account worked fine.
Later, you chose “Continue with Google.”
But something was wrong.
Your subscription was missing.
Your files were gone.
Your account looked brand new.
You didn’t lose your account — a second account was created.
Why Google Login Creates a Separate Account
- The system treats Google OAuth as a new identity
- Email/password signup and Google login use different auth tokens
- If account linking wasn’t completed, duplication occurs
- Some platforms don’t auto-merge accounts with the same email
Even if the email address is identical, login methods can create separate accounts.
Common Signs You’re in the Wrong Account
- No subscription or billing history appears
- Saved data, files, or projects are missing
- The account creation date looks recent
- You’re prompted to start a new trial
This usually means you’re inside the Google-created duplicate account.
How to Access the Original Account
- Log out completely
- Log back in using email + password
- Avoid Google login during recovery
- Check billing email receipts for the original login method
Using the original authentication method restores the correct account.
How to Fix the Split Permanently
- Request account linking or merging via support
- Assign Google login inside account settings
- Disable duplicate account if allowed
Do not delete accounts until merging is confirmed.
Deletion can permanently erase billing or subscription data.