You sign up using your email.
Later, you try to log in again.
But something feels wrong.
Your subscription is missing.
Your files are gone.
Your billing history looks empty.
You may have created two separate accounts using the same email.
How This Happens
- You signed up once with email + password
- Later, you used Google / Apple login with the same email
- The system created a new account instead of linking it
- Social login and direct signup were treated as different identities
Many platforms do not automatically merge login methods.
Common Signs Your Account Is Split
- Subscription not showing after login
- Purchase history missing
- Different profile data appearing
- Service asking you to subscribe again
If features disappear after switching login methods, accounts are likely separate.
How to Confirm It
- Log out and try all login options (email, Google, Apple)
- Check which login shows billing history
- Search emails for multiple account creation notices
- Look for different user IDs under settings
How to Fix It
- Contact support and request account merge
- Provide purchase receipts for verification
- Ask which login holds the active subscription
- Stop using duplicate login methods until merged
Until accounts are merged, access and billing may remain split.
Prevention Tips
- Use one login method consistently
- Link social logins inside account settings first
- Avoid signing up again when login fails
Same email does not always mean the same account.