You check your subscription on the app.
It says active until next month.
You log in on the website.
It shows a different expiry date — sometimes earlier.
It feels like an error.
Or worse — double billing risk.
But most of the time, this mismatch is caused by separate billing systems.
Why App and Web Expiry Dates Don’t Match
- App subscriptions run through Apple or Google billing cycles
- Web subscriptions run through direct merchant billing
- Renewal timestamps process at different hours
- Timezone conversions shift displayed expiry dates
- Grace periods apply differently by platform
Even if you use the same account, billing engines operate independently.
Common Scenarios That Cause Date Gaps
- App renewal processed but web sync delayed
- Web shows UTC expiry while app shows local time
- Store billing adds buffer access after payment
- Failed renewal retries extend one platform only
This can create a 24–72 hour visible mismatch.
Does This Affect Your Access?
- Usually no — access follows the billing source
- App purchases control mobile feature access
- Web purchases control browser feature access
If access works, the mismatch is display — not billing.
When You Should Take Action
- Access stops before the later expiry date
- You see duplicate renewal charges
- One platform shows expired immediately after payment
In these cases, contact the billing source — not the service.
Which Subscription Method Is Safer?
- Web billing → Easier refunds & plan control
- App billing → Stronger payment security
- Web renewals → More flexible expiry management
Choosing the right billing platform prevents expiry confusion.