You canceled the subscription inside the app.
You expected everything to stop immediately.
Then you log in on the website.
And the service… is still active.
Premium features work.
Your plan shows “Active.”
This doesn’t mean the cancellation failed.
Why the Service Still Works After App Cancellation
- Subscriptions remain active until the billing period ends
- Canceling stops renewal — not current access
- The system keeps benefits until the paid cycle expires
- App stores manage billing, but service access is account-based
You paid for the period — so access continues.
How to Check If Cancellation Actually Worked
- Open App Store / Google Play → Subscriptions
- Look for “Expires on” instead of “Renews on”
- Check for cancellation confirmation email
- Confirm renewal toggle is off
If an expiry date exists, cancellation is complete.
When You Should Worry
- No expiration date appears
- Renewal is still enabled
- You canceled through the wrong platform
- Multiple subscriptions exist
In these cases, billing may continue.
Pro Tip — Avoid Surprise Charges
- Always cancel from the original purchase platform
- Take a cancellation screenshot
- Set a reminder before expiry
- Verify status on both app and web
Active access after cancellation is normal — until the paid period ends.