You already paid.
You have the receipt.
Your subscription is active on the website.
But when you open the app — it tells you to subscribe again.
This usually means the app and website billing systems aren’t synced.
Why the App Doesn’t Recognize Your Web Subscription
- The app uses App Store / Google Play billing, not web billing
- Your subscription is tied to a different payment platform
- The app account login differs from the web account
- License sync hasn’t completed yet
Many services separate mobile and web payment systems entirely.
Common Triggers for the “Subscribe Again” Message
- Logging into the wrong account on mobile
- Using Apple/Google login instead of email login
- Subscription purchased under a different region/store
- Delay in subscription verification servers
In most cases, the subscription still exists — it’s just not recognized in-app yet.
How to Fix It Fast
- Log out and log back in using the same email as the website
- Restore purchases inside the app settings
- Check if the app requires platform-specific subscriptions
- Wait for sync (can take several hours)
Do not subscribe again until you confirm the original license status.
When You Actually Need to Re-Subscribe
- The service separates mobile and web plans
- Your web subscription excludes mobile access
- The mobile app requires in-app billing by policy
Always verify coverage before paying twice.