You requested a refund.
The answer came back fast.
Denied.
No refund.
No explanation.
Then you check the website.
And it says the payment is refundable.
So why was the app refund rejected?
The Core Reason: App Store vs Website Billing
- App purchases are processed by Apple or Google — not the service
- Refund decisions follow app store policies
- Web payments are handled directly by the company
- Each system has separate refund authority
This means refund eligibility can differ — even for the same subscription.
Why App Refunds Get Denied More Often
- App stores enforce strict refund windows
- Usage after purchase can void eligibility
- Auto-renewals are harder to reverse
- Previous refunds reduce approval odds
Once Apple or Google rejects it, the service provider cannot override the decision.
Why Website Refunds May Still Be Possible
- Direct billing allows flexible refund policies
- Support teams can manually review cases
- Prorated refunds may be offered
- Billing disputes are easier to escalate
Website payments operate under company rules — not app marketplace rules.
What You Should Do Next
- Confirm where the original payment was made
- Request refunds through the correct billing channel
- Attach receipts and transaction IDs
- Cancel renewal to prevent further charges
Refund eligibility depends on who processed the payment — not just the subscription itself.