You log in without problems.
The dashboard loads normally.
Most features work.
Until you open one specific menu.
That’s where it breaks.
The screen freezes or throws an error.
You try again.
Same result.
When only one section fails, the issue is usually isolated — not account-wide.
Why Only One Menu Fails
- That module may be under maintenance
- Backend data linked to that section may be corrupted
- Feature permissions may not be syncing correctly
- Recent updates may have broken that specific path
Common Triggers
- Clicking reports, billing, or analytics tabs
- Opening settings sub-menus
- Accessing newly released features
- Loading data-heavy sections
What You Can Check
- Try another browser or device
- Clear cache before reloading
- Check service status pages
- Contact support with the exact menu name
If everything works except one menu,
the failure is usually system-side — not user error.