You tried to cancel the subscription.
The option was missing.
No cancel button.
No confirmation option.
Everything looked locked.
The account did not belong to you.
Why Cancellation Failed
- The subscription is managed by a family or shared account
- Only the primary account holder has cancellation rights
- Secondary users cannot modify billing settings
- Access does not equal ownership
What Shared Accounts Actually Control
- Shared access allows usage, not billing control
- Payment settings remain locked to the owner
- Cancellation requires the original account credentials
- Support may refuse requests from non-owners
How to Resolve This
- Identify which account manages the subscription
- Ask the primary owner to cancel directly
- Check family or group billing settings
- Confirm ownership before attempting cancellation
If you are not the account owner, cancellation may be impossible.
Billing control always follows account ownership.