You were changing your plan.
At the same time, you tried to cancel.
The screen moved on.
No error appeared.
You assumed the cancellation worked.
But the subscription stayed active.
Why This Happens
- Plan changes and cancellations don’t always process together
- The system may finish the plan update first
- The cancellation request can be ignored or dropped
- No clear confirmation is shown during the transition
What Usually Happens in the Background
- The plan change resets the subscription state
- The account remains active under the new plan
- The cancellation is not saved
- Billing continues as if nothing was canceled
How to Make Sure the Cancellation Worked
- Check the subscription status after the plan change finishes
- Look for a clear “Canceled” or “Ends on” label
- Confirm a cancellation email was actually received
- If needed, cancel again after the plan update is complete
When plans are changed, cancellations often fail silently.
Always verify the status after the change is done.