You switched your plan.
You expected one clean charge.
Instead, you see two.
The old plan.
The new plan.
It looks like you were charged twice.
But in many cases, this is a billing overlap—not a true duplicate.
Plan changes don’t always replace charges instantly.
Why Both Charges Can Appear
- The old plan was billed through the end of its cycle
- The new plan started immediately with a prorated charge
- Billing systems processed the change in two separate steps
- Charges posted before the final adjustment was applied
How to Read the Charges Correctly
- Check if the old charge covers past usage only
- Look for proration or partial-period notes
- Compare billing dates, not just amounts
- Confirm whether service access overlaps or extends
What Usually Happens Next
- One charge is later adjusted or credited
- The next bill reflects only the new plan
- No further action is required if totals align
Seeing two charges after a plan change often looks alarming.
In reality, it’s usually a timing overlap—not double billing.