You paid once.
But later, you notice two charges.
One came from the app. The other came from the website.
It looks like the same service billed you twice—through two different paths.
This usually happens when app billing and web billing aren’t synced in real time.
App payments and web payments often run on separate systems.
Why App and Web Charges Can Overlap
- You logged in on the app and the website with the same account
- The subscription was started on one platform and repeated on the other
- The app store didn’t detect an active web subscription yet
- Billing systems failed to sync before the second payment
How to Confirm It’s the Same Subscription
- The charges are close in time
- The service name is identical or very similar
- Only one subscription appears active inside the account
- One charge is marked as app store billing
What You Should Avoid Doing
- Don’t cancel both payments at once
- Don’t start another subscription to “fix” it
- Don’t dispute the charge immediately
When app and web payments happen together, it’s usually a sync issue—not intentional double billing.