You check your bank statement and feel confused.
The same service name appears twice.
At first, it looks like a double charge.
But when you check closer, each payment is tied to a different account.
This happens more often than people realize—especially when multiple logins are involved.
The service didn’t charge you twice. Two separate accounts were billed.
Why This Usually Happens
- You logged in with a different email on another device
- A family member created a separate account
- One account was created through the app, another through the website
- A social login and email login were treated as different users
How to Confirm It’s Not a System Error
- Each charge has a different account email
- Both accounts show active subscriptions
- Canceling one account doesn’t affect the other
- Support confirms two distinct user IDs
What You Should Avoid Doing
- Don’t dispute the charge immediately
- Don’t assume the service made a billing mistake
- Don’t delete accounts before checking subscription status
If the same service appears twice on your statement, check the accounts first.
In many cases, it’s not a duplicate charge—it’s a duplicate login.