You log in successfully. Everything looks normal.
But your subscription or payment history is nowhere to be found.
This usually happens when the login account and the billing account are not the same. Access is tied to one account, while payment belongs to another.
You can be logged in correctly and still see no billing data.
Why Subscription Details Don’t Appear After Login
- The subscription was purchased under a different email
- Billing is linked to another login method or provider
- App store or platform account doesn’t match the service account
- The account was switched after payment was completed
Clear Signs Your Billing Is on a Different Account
- No active subscription appears despite ongoing charges
- Payment receipts show a different email or account ID
- Access works on another account or device
- Restoring purchases doesn’t recover the subscription
How to Recover Missing Subscription Information
- Check which email or login method was used for payment
- Log in using the account shown on billing receipts
- Avoid repurchasing before confirming the billing account
- Contact support to verify and reconnect the subscription
If subscription details are missing after login, the issue is account mismatch—not a lost payment.