You completed the purchase and saw the charge go through. Everything looked normal.
Later, you realize the subscription isn’t on the Google account you expected. Access is missing, and billing appears under a different Google profile.
This happens when multiple Google accounts are signed in on the same device. The payment is processed under the active Google account at checkout.
If more than one Google account is signed in, billing follows the wrong one.
Why Google Charges the Wrong Account
- Multiple Google accounts were logged in on the device
- The browser or Play Store selected a different active account
- The purchase followed the last-used Google profile
- No confirmation screen clearly showed the billing account
Signs You Were Charged on Another Google Account
- Your subscription is missing from the expected account
- Billing history appears under a different Google profile
- Restore purchases doesn’t work on your current account
- Email receipts arrive at an unexpected address
How to Fix a Google Account Billing Mix-Up
- Check which Google account received the billing email
- Sign out of all Google accounts except the billed one
- Log into the service using the correct Google profile
- Avoid re-subscribing before confirming the billing account
If a subscription was charged to the wrong Google account, the issue is account selection—not a payment failure.