Logged In but Can’t Manage Billing? You’re Using the Wrong Account

You can sign in without any issues. Your profile loads, and the service works.

But when you try to upgrade, cancel, or manage your subscription, the options are missing or disabled.

This happens when you’re logged into an account that doesn’t own the subscription. Access works, but billing control belongs to a different account.

You’re logged in—but not with the account that controls billing.

Why Billing Options Are Missing Even When You’re Logged In

• The subscription was purchased under a different account
• Your current login only has access, not billing control
• Account linking didn’t transfer subscription ownership
• The service restricts billing actions to the original buyer

Signs You’re Logged Into the Wrong Billing Account

• You can use the service but can’t cancel or change plans
• No billing or subscription controls appear in settings
• Payment history is missing from your account
• Support confirms another account owns the subscription

How to Regain Billing Access Safely

• Identify the account used to purchase the subscription
• Log in with the original billing email or login method
• Do not create a new subscription on the wrong account
• Ask support if billing access can be reassigned or linked

If billing options are missing, the issue isn’t a system error—it’s an account ownership mismatch.