You switched to a new phone or device and logged back into the service. Everything looked normal. Then you noticed duplicate charges.
This happens when the account linkage breaks during a device change. The system treats the old device account and the new device account as separate billing sources.
A device change can silently split one subscription into two active accounts.
Why Device Changes Can Trigger Duplicate Billing
- Account linkage resets during device migration
- The old device account remains active in billing
- The new device creates a fresh subscription link
- Auto-renewal continues on both account paths
How to Check Which Accounts Are Being Billed
- Review billing emails for different account IDs
- Check subscription status on both old and new devices
- Log in via web to see all linked accounts
- Compare renewal dates for overlapping charges
How to Stop Duplicate Charges
- Cancel subscriptions on unused or old accounts
- Confirm only one active subscription remains
- Reconnect accounts if the platform supports merging
- Verify billing status after every device change
Duplicate charges after a device change are usually caused by broken account linkage, not system errors.