You signed up using a social login like Google or Apple. Later, a charge appears, but it is linked to an email account you do not actively use.
This happens because the payment system may default to an email-based account, even when access was created through social login.
Social login and billing accounts are not always the same.
Why Social Login Can Lead to Billing Confusion
- The service creates a separate email-based billing profile
- Social login controls access, not payment ownership
- Past email accounts may already exist in the system
- Billing follows the account used at checkout, not login
How to Find the Account That Was Charged
- Check payment receipts for the billed email address
- Log out and try signing in with email instead of social login
- Review account details on the service’s website
- Confirm which account holds subscription ownership
How to Avoid This Issue in the Future
- Use one consistent account method for signup and payment
- Confirm the billing email before completing checkout
- Link social login to the correct email account
- Keep a record of which account controls billing
This issue is caused by account structure, not a billing error. Knowing which account owns the payment prevents repeat confusion.