You are logged into the app and everything looks normal. But when you open subscriptions or billing, nothing appears. No plan, no payment history, no renewal date.
This happens when the login account you are using is not the account that owns the subscription. App access and billing ownership are often separate.
Seeing the app does not mean you are logged into the billing account.
Why Billing Does Not Appear After Login
- The app and website use different login identities
- Billing is tied to another email or sign-in method
- The app store account owns the subscription
- Automatic login selects a non-billing account
How to Identify the Billing Account
- Check the email shown on the original receipt
- Review active subscriptions in the app store
- Log in using other emails or SNS options
- Compare app login with website login details
What to Do Before Canceling
- Confirm which account controls payment
- Switch to the correct account first
- Save proof showing the billing email
- Avoid canceling from the wrong account