You canceled the free trial on one account and assumed the issue was resolved. Later, a charge appeared anyway.
In many cases, the problem is not a failed cancellation. It is the existence of a second account that was never canceled.
When the same service is linked to two accounts, one free trial can quietly convert to paid.
How Multiple Accounts Lead to Unexpected Charges
- A free trial was started with a different email address
- Social login and email login created separate accounts
- A previous account remained active after re-registration
- The billing platform treats each account independently
- Canceling one account does not affect the other
How to Confirm Whether Another Account Exists
- Search your email inbox for multiple signup confirmations
- Check billing receipts for different account identifiers
- Try password recovery with alternate email addresses
- Review app store subscriptions linked to other logins
What to Do Next
- Identify and access all accounts tied to the service
- Cancel any remaining active subscriptions
- Document which account generated the charge
- Confirm only one account remains active going forward
Unexpected charges often come from accounts users forgot existed. Identifying duplicate accounts is key to preventing repeat billing.