You thought you canceled your free trial. You tapped the cancel option, then hit the back button to exit. Everything looked fine — until a charge appeared.
This happens because the cancellation process was never completed. In many systems, pressing “back” exits the flow without saving the change.
If you left the screen using back navigation, the cancellation may not have been recorded.
Why the Back Button Cancels the Cancellation
- The cancellation flow requires a final confirmation step
- Using back navigation exits without saving changes
- No error message appears when the process is abandoned
- The system keeps the trial active by default
- Only completed flows update billing status
How to Check If Your Cancellation Actually Saved
- Reopen the subscription page and check status
- Look for a confirmation email with a timestamp
- Verify the renewal date is no longer active
- Confirm the plan shows as expired or ending
What to Do If You Were Charged
- Do not retry cancellation until status is confirmed
- Document the exact steps you took
- Check refund rules for incomplete cancellations
- Confirm billing status immediately after changes
Many trial charges happen not because users skipped cancellation, but because they exited the process the wrong way. Knowing this prevents repeat mistakes.