You try to manage your subscription, but the auto-renewal or billing settings page is missing. There is no toggle, no cancel button, and no clear way to control future charges.
This does not usually mean the subscription cannot be managed. In most cases, the settings are hidden due to platform rules, account type, or permission limits.
If the auto-renewal screen is missing, the subscription is often controlled elsewhere.
Common Reasons the Auto-Renewal Page Is Not Visible
- The subscription is managed through a different platform or app store
- You are logged into a secondary or limited-access account
- The service hides billing controls outside the primary device
- Regional or account restrictions limit access to billing settings
- The subscription was started using a different login method
How to Locate the Correct Billing Controls
- Check the original platform where the subscription was purchased
- Sign in using the account that completed the initial payment
- Review confirmation emails for billing platform details
- Access billing settings from the official website instead of the app
What to Do If the Setting Still Does Not Appear
- Confirm the subscription owner and payment source
- Try accessing billing settings from a different device
- Allow time for account data to sync after login changes
- Document the issue before contacting support
Missing auto-renewal settings are usually a visibility issue, not a billing failure. Finding the correct control location prevents unnecessary confusion and duplicate actions.