Some users discover multiple charges for the same service even though they believe they have only one active subscription. This situation often occurs when more than one account exists for the same platform.
In many cases, the service itself is functioning as designed, but account duplication causes billing to occur separately.
When two accounts exist, canceling only one may not stop all charges.
How Duplicate Accounts Lead to Multiple Charges
- The service was registered using different email addresses
- A social login and email login created separate accounts
- An old account remained active after creating a new one
- App and web versions were linked to different accounts
- A family or shared device created unintended registrations
How to Identify Which Account Is Being Charged
- Search billing emails to identify the registered account
- Log into all possible accounts linked to your information
- Check subscription status under each account profile
- Compare billing dates and payment methods
What to Do to Prevent Future Duplicate Charges
- Cancel subscriptions on all unused accounts
- Remove saved payment methods from inactive profiles
- Use a single login method consistently
Duplicate charges usually stop only after every active account is reviewed. Leaving one account unchecked can result in repeated billing.